Data Protection

This website is owned and operated by ‘The Fret Collective’. We always do our best to respect your privacy, avoiding any misuse or abuse of your personal data and our services adhere to the following guidelines.
All processing operations are in compliance with 'The Data Protection Act 2018', the UK’s implementation of the General Data Protection Regulation (GDPR)

You are in control of your personal information at all times.

Your personal data will never be sold to anyone.

This privacy policy describes how we use the personal data we collect from you when you use our website.

Privacy Policy

The UK 'Data Protection Act 2018' states that using personal data has to follow strict rules called ‘data protection principles’. These make sure that any information held is:

  • used fairly, lawfully and transparently

  • used for specified, explicit purposes

  • used in a way that is adequate, relevant and limited to only what is necessary

  • accurate and, where necessary, kept up to date

  • kept for no longer than is necessary

  • handled in a way that ensures appropriate security, including protection against unlawful or unauthorised processing, access, loss, destruction or damage

How 'The Fret Collective' use your information

If you decide to enquire about a product we request you provide us with your name and email address and optional telephone number details. By providing us with this information you are agreeing to allowing to be contacted by us in relation to your initial enquiry and for future newsletters on upcoming products and promotions.

If you decide to purchase a product through our site then we will need to collect your information as above along with your postal address for the delivery of your chosen product. Other than this aforementioned delivery of a product your address details will be used for no other purpose.

We will keep a record of your personal details to help the transaction run smoothly. These details are kept securely in a password-protected document and are not shared with any third party.

After an enquiry/transaction has been completed 'The Fret Collective' will keep your details on file for however long we feel is required in order to inform of future promotions and product releases. If you wish to opt out of such promotions please contact us and we will remove and information held on you as per your rights.

Your rights

Under the Data Protection Act 2018, you have the right to find out what information 'The Fret Collective' store about you. These include the right to:

  • be informed about how your data is being used

  • access personal data

  • have incorrect data updated

  • have data erased

  • stop or restrict the processing of your data

  • data portability (allowing you to get and reuse your data for different services)

  • object to how your data is processed in certain circumstances

Data security

'The Fret Collective' take the security of the data we hold about you very seriously and as such make every effort to make sure it is kept secure. Any data that is stored electronically is done so under password-protection.

Website Visitor Data

When you make a payment on this website, we collect personal information from you to fulfil the order. We may collect information like your:

  • Billing address

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address

Squarespace

This website is hosted by Squarespace.

Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Copyright

All photographs and images of guitars listed on ‘The Fret Collective’ are official property of ‘The Fret Collective’ and any use or production of this copyright-protected material without the permission of the ‘The Fret Collective’ is subject to copyright infringement and is considered a criminal offence.